The company responded it's working with customers who come forward, on a case-by-case basis.Īfter learning from CBC that Fitbit is now addressing the problem, Hals made another plea to the company on Thursday. "I don't it think it should take me escalating all the way up to their VP and contacting media … for me to get a replacement," said Lai.ĬBC News asked Fitbit if it now plans to offer new trackers to all affected customers. The next day, the company said it would send him a new Fitbit as compensation. Lai also informed Fitbit that CBC News had reached out to him and he was in the process of contacting other media. On Saturday, he emailed Fitbit again, and this time included an email address he found for a vice-president with the company. Federal agency looking at fitness trackers for public sector workers.Fitbit aims to help wearers get better, longer sleep.Now discontinued, Charge 2 retailed for between $160 and $200, according to customers.
FITBIT CONNECT SERVICE HAS STOPPED UPDATE
The company didn't offer any hard numbers of affected customers, or an explanation of how the software update impaired some trackers. "The vast majority of users have successfully implemented the update without issue." "We are committed to working closely with each customer to identify the source of any issues and ensure satisfactory resolution," it said. "They just buried their head in the sand." We're on itįitbit told CBC News it's currently tackling the problem. "All along from the community forum, and from my interactions with them, they have never once even given an inkling that it might be their fault," said Hals.
She said she's surprised by Fitbit's latest acknowledgment because, until now, the company hadn't addressed customer complaints. So greedy.- Hals of Minneapolis said her Charge 2's battery took a fatal hit after she downloaded the update a couple of weeks ago.
And the company seems to not give a crap. When will you be fixing the update thats causing everyones trackers to stop working? Mine will not connect at all and now the watch doesn't even turn on.- firmware update has killed so many trackers.
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