
The first is related to a web technology known as WebSockets, which Frankie uses for its communication with the server. There are a few possible causes of this issue. In others, the ‘Loading review…’ message and progress bar may appear, but the review doesn’t load even after several minutes. In some cases Frankie may display a message saying that it is unable to connect to its server. Occasionally, you may encounter an issue where a Frankie review doesn’t load correctly. As such, our customers can keep current projects moving without disruption, then switch over to the new and improved cineSync 5 when they feel comfortable doing so. We expect the parallel rollout and transition to cineSync 5 to occur over the next six months. To avoid any disruption this may cause to ongoing projects, we will continue supporting the existing iterations of cineSync (4.x) alongside this initial launch of cineSync 5. As such, cineSync 5 users cannot host review sessions with cineSync 4 users and vice versa.

However, creating a new infrastructure for cineSync 5 means that it is no longer compatible with cineSync 4 and all previous versions of cineSync. The new infrastructure also enabled us to build cineSync Play-a player that could function as a standalone review player, available on any desktop, and that could support all the latest formats and workflows.

We have also paved the way for many exciting new features as we continue to iterate on and evolve cineSync. By building a new infrastructure and backend, we have opened the door for more streamlined reviews, alongside features like OTIO support and frame/image sequence playback. With cineSync 5, we wanted to build the foundations for an exciting new future for cineSync.
